Booking & Passenger Policy

Tickets & Check-In

• You do not need to print your ticket. Please download your Bus E-Ticket to your mobile device in advance.
  • iPhone: Save to your Apple Wallet.
  • Android: Save as a PDF.
• Your E-Ticket will be sent from [email protected]
• Ensure your QR code or barcode is visible on your device when boarding.
• If you booked for multiple passengers, you can transfer tickets via your booking confirmation email. Select “Transfer Ticket” and enter their email address.

Service & Seat Allocation

• Your bus ticket is only valid for the departure time and location listed on your booking.
• Seats are guaranteed only for the service specified on your ticket.
• If you miss your outbound service, we’ll do our best to accommodate you on the next available bus, but priority will be given to passengers booked on that service.
• Please arrive early, as buses cannot wait for latecomers.

Cancellations & Amendments

• A €5 per ticket administration fee applies to all cancellations.
• Cancellations can only be processed up to 7 days prior to the event.
• To request a cancellation, email [email protected] with your booking reference and confirmation that you wish to proceed.
• Processing may take up to 72 hours due to high email volumes.
• We are unable to change departure times internally; to change your time, you must cancel and rebook (subject to availability).

Lost Property

• All property is carried at your own risk. Marathon Coaches accepts no liability for lost, damaged, or misplaced items.
• Lost property will be logged five working days after an event.
• If you have lost an item, email [email protected] with a detailed description.

Alcohol Policy

• In line with Irish traffic laws, no alcohol is permitted in the passenger cabin of any Marathon coach.
• Alcohol may be stored in the hold for transport to festivals where permitted.
• Checks will be in place at bus stops to ensure compliance.

Accessibility

• If you are a wheelchair user, please contact [email protected] before booking so we can coordinate a suitable pick-up time and accessible vehicle.

Children

• All passengers must have a valid ticket.
• Passengers under 16 must be accompanied by an adult.
• Marathon is not responsible for unaccompanied minors on any service.

Pricing

• Unless otherwise stated, ticket prices are the same for adults and children.
• We strongly recommend booking in advance to secure early bird rates and guarantee your seat, as services may sell out.

Toilets

• There are no toilets on board our coaches. Please use washroom facilities before boarding.